Currently, card payments are accepted only for selected paid electronic services provided by the Office of the Prosecutor General of the Slovak Republic, the Ministry of the Interior of the Slovak Republic, the Ministry of Transport and Construction of the Slovak Republic, and the Ministry of Justice of the Slovak Republic. Card payments are also accepted for the fee for a request to reactivate an electronic mailbox for official delivery.
List of selected electronic services of the Office of the Prosecutor General:
List of selected electronic services of the Ministry of the Interior:
List of selected electronic services of the Ministry of Transport:
List of selected electronic services of the Ministry of Justice:
The quickest way to pay the fee is by card directly through the new design of the electronic mailbox. Other available options include payment by bank transfer via online banking, payment using Pay by Square by scanning a QR code, payment at a kiosk via the eKolok mobile or web application, or payment by postal money order.
The payment methods listed differ mainly in the time required to complete the payment and the technical equipment required by the applicant. While payments by bank transfer are processed by the system within 72 hours, card payments are processed immediately. Card payments do not require access to online banking, an installed mobile banking app, a special mobile phone, or a personal visit to the post office. Therefore, payment by card is the recommended option.
After you submit an application for a selected paid electronic service, it will be processed, which may take several hours. Once processing is complete, a message entitled “Payment Order” will be delivered to your electronic mailbox. This message contains all the information required to pay the fee, including the payment deadline, amount, bank account number in IBAN format, variable symbol and other relevant details.
In your electronic mailbox, open the relevant payment order and click the green “Pay” button. Then select the card payment option and click “Pay by Card” to access the virtual kiosk. Enter the cardholder’s name, payment card number, expiry date and CVC2 code, then proceed by clicking “Confirm Payment.” The card payment is processed immediately. Once the payment has been completed, you will receive a confirmation message in your electronic mailbox. For a more detailed explanation of each step, see the instructional video tutorial.Opens in a new window
Image: The “Pay” button in the Payment Order.
After the fee has been paid, a message entitled “Payment Confirmation” will be delivered to your electronic mailbox. It contains a button labelled “Save Accounting Document”, which allows you to download and subsequently print the proof of payment.
If you have never made an online payment by card before, MO/TO (Mail Order/Telephone Order) payments may have been blocked for security reasons. If you regularly pay online by card but are still unable to make a payment, you may have exceeded your set daily or monthly limit. You must therefore first set the required limit for the selected payment type and card in your online banking.
If you experience any further problems, you can contact the operators of the Central Contact Centre by phone at +421 2 35 803 083 on working days, Monday to Friday, from 8:00 a.m. to 5:00 p.m. Outside these hours, on public holidays or on non-working days, you can report the problem using the contact form.Opens in a new window
To investigate the problem, you must provide the submission reference number, the variable symbol of the payment order issued by the authority, or the exact wording of the error message.
