Currently, you can log in to the portal and access your electronic mailbox using the eID Client application on the following operating systems:
You can find the currently supported operating system versions in the “Software applications for downloadOpens in a new window” section.
Electronic services can be accessed using supported versions of web browsers. A browser version is considered supported if its market share in Slovakia exceeds 5%. In accordance with the Methodological Guidelines of the Office of the Deputy Prime Minister of the Slovak Republic for Investments and Informatization (now the Ministry of Investments, Regional Development and Informatization of the Slovak Republic), relating to Decree No. 55/2014 Coll. of the Ministry of Finance of the Slovak Republic on standards for public administration information systems, information on supported web browser versions can be found primarily on the Gemius Ranking portal websiteOpens in a new window.
Note: For certain services, the relevant public authority (the recipient of the electronic submission, such as an institution or government office) may require the use of a specific browser. For example, for certain services provided by the Trade Licensing Register that require a form to be signed with a qualified electronic signature, Internet Explorer must be used.
To log in, click the “Log in” function in the upper-right corner of the screen (the login panel).
Then follow the instructions in the Guide to Logging in to the Portal and Electronic Mailbox Opens in a new window [.pdf, 704.6 kB].
If you are the holder of an ID card with a chip, have correctly installed the eID Client software and the card reader application, but are still unable to log in to the portal, please contact our Central Contact Centre using the contact form Opens in a new windowor by calling +421 2 35 803 083 on weekdays, Monday to Friday, between 8:00 a.m. and 5:00 p.m.
To resolve this issue, you need to change your web browser settings by deleting cookies and the cache.
Google Chrome
Open the browser and press CTRL+SHIFT+DELETE. The “Clear browsing data” window will appear. Select the “Advanced” tab, choose “All time” as the time range, check “Cookies and other site data” and “Cached images and files”, and click “Clear data”.
Mozilla Firefox
Open the browser and press CTRL+SHIFT+DELETE. The “Clear All History” window will appear. Under “Time range to clear”, select “Everything”, check “Cookies” and “Cache”, and click “Clear Now”.
Internet Explorer
Open the browser and press CTRL+SHIFT+DELETE. The “Delete Browsing History” window will appear. Check “Cookies and website data” and click “Delete”.
Microsoft Edge
Open the browser and press CTRL+SHIFT+DELETE. The “Clear browsing data” window will appear. Select “All time” as the time range, check “Cookies and other site data” and “Cached images and files”, and click “Clear now”.
In Windows XP, the window for entering the Personal Security Code does not appear automatically. It will only be displayed when you click the “Log in to the portal” function.
