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How to resolve a failed login

1. Basic recommendation for a failed login attempt
2. The request cannot be processed due to an authentication process already in progress

1. Basic recommendation for a failed login attempt

- Close the eID client application

  • In the taskbar (next to the time), find the eID client application icon, or find it among the hidden icons of running applications.
  • Right-click the icon and exit the application.

Open the eID client app (if an update appears, it is necessary to confirm the installation). The application is located on the desktop or among the installed programs.

- Disconnect the smart card reader from the USB port and reconnect it

If the smart card reader still fails to communicate with the computer, try connecting it to a different USB port or installing the manufacturer's drivers. If you are using a smart card reader issued by the documents department (police), you can find the drivers in the Software applications for downloadOpens in a new window section.

- Restart the computer

After starting the system, try logging in again.

2. The request cannot be processed due to an authentication process already in progress

Solution:

  • right-click the eID icon located in the system tray next to the time,
  • choose „End/Finish“,
  • close your web browser, 
  • open eID app (eID client) via icon on the desktop or from the apps,
  • open web browser and log in to the nove.slovensko.skOpens in a new window portal.
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